Transfer & Cancellation Policy

Transfer Policy After the Start of a Course*

 
A registrant may transfer once without a transfer fee. Any additional transfers will be subject to a $75 fee. All credits for paid courses and seminars will expire one year after they are issued.
 
A 5% service fee is attached to any request to change payment from one credit card to another.
 

Cancellation and Refund Policy*

Dale Carnegie Training of Mid and Northern Michigan will provide you with a complete refund if you cancel your enrollment prior to the start of your course. If you attend all or part of a course, no refunds will be provided.
 
Refunds will be issued to the student within 30 days from the date of cancellation, or the first day of the course, whichever is earlier.
 
*Transfer and Cancellation Policy varies by location. Please contact your local office for more information.
 
Attendance Policy:
Dale Carnegie Training is committed to providing you the best possible learning experience. To ensure you have time to prepare for your session, we would recommend you arrive a minimum of 15 minutes prior to the start of your program. Any participant who arrives more than 30 minutes after the session start will be considered "absent" for that session and will not receive attendance credit. To successfully complete your program and receive your certificate, you must attend 85% or more of the program sessions for a time phased program. For example, if your program is 8 sessions over a period of weeks, you will need to attend 7 of 8 sessions to successfully complete the program. For 2 and 3 day programs, you will need to attend 100% of the sessions to successfully complete.